Our Policies

Pawla Care Co. is fully insured for in-home pet care services. This coverage is maintained to provide peace of mind while caring for your cats and home.

While every precaution is taken to ensure safe and attentive care, clients acknowledge that animals can behave unpredictably and that Pawla Care Co. cannot be held liable for circumstances beyond reasonable control.

Care is provided with professionalism, respect for your home, and your cat’s well-being as the top priority.

All care requests are subject to availability and scheduling review. Submission of a request does not guarantee availability until services are confirmed.

Advance notice is recommended for all bookings. Weekends, holidays, and high-demand dates should be requested as early as possible.

Specific visit times are not guaranteed and may vary based on overall availability.

Weekday care is generally offered in the evenings unless otherwise confirmed in advance.

Requests for schedule changes after confirmation require a 24 hours’ notice and are subject to availability. Same-day changes may not be accommodated.

Cancellations or rescheduling requests must be submitted at least 24 hours in advance of the scheduled visit. Late cancellations, including holiday bookings, may be subject to the full visit charge.

Pawla Care Co. reserves the right to adjust visit timing as needed to ensure safe, timely, and consistent care for all clients.

For the safety of all cats and caregivers, Pawla Care Co. requires cats to be current on core vaccinations. Clients may be asked to provide vaccination records prior to service. We reserve the right to decline or pause care if a cat appears ill, aggressive, or unsafe at the time of service.

Vaccination requirements may be adjusted at our discretion based on individual circumstances.

Pawla Care Co. is a cat-centered care provider. Our services are designed to support cats’ routines, comfort, and emotional well-being within their home environment. We understand that many households include both cats and dogs, and we’re happy to work in these homes when the setup allows our care to remain focused on the cats.

To ensure a calm, safe, and low-stress experience for everyone involved, the following guidelines apply to households with dogs:

• Dogs must be generally calm, non-reactive, and safely managed during visits

• Dogs should be securely separated from cats during care visits whenever possible (via gates, closed rooms, crates, or other safe arrangements)

• Pawla Care Co. does not provide dog-focused services, including walking, feeding, training, or medication administration

• Our care and attention remain centered on the cats and their established routines.

During the meet-and-greet, we will review the household setup, dog temperament, and separation plan to confirm that our services are a good fit. If a dog requires active management, behavioral intervention, or ongoing care during visits, Pawla Care Co. may not be the right fit for that household.

Clients are responsible for ensuring safe and reliable access to the home at the time of service. If access is unavailable, the visit may be marked as completed and fees may still apply.

Holiday pricing applies on all federally recognized holidays. Care requests submitted within 48 hours are considered last-minute and are subject to availability. A premium rate applies for holiday services and last-minute bookings due to increased demand and scheduling considerations.

Payment is due at the time of booking to confirm services. Care may be paused or declined if payment is outstanding.

Pawla Care Co. is trained in Pet First Aid & CPR through the American Red Cross. This training supports a prompt, calm, and informed response in the event of an emergency while your cat is in our care.

In the event of a medical emergency, Pawla Care Co. is authorized to seek veterinary care at the client’s preferred veterinarian or the nearest emergency facility. All veterinary expenses remain the responsibility of the client.

Clients are responsible for keeping pet, medical, and home access information up to date. Pawla Care Co. is not responsible for issues arising from outdated or incomplete information.

Pawla Care Co. loves capturing sweet moments during visits and may take photos or videos of your cat(s) to share with you as updates. With your permission, select photos or videos may also be shared on Pawla Care Co.’s website or social media to showcase our care and the cats we work with.

Your privacy is always respected - no personal or identifying client information will ever be shared. If you prefer that your cat’s photos or videos not be used for marketing purposes, you may opt out at any time by letting us know.

Care may be adjusted during severe weather or emergencies for safety.

Pawla Care Co. reserves the right to decline or discontinue services if care requests are not aligned with our care model, safety standards, or capacity.